Frequently Asked Questions
What is RosterMind?
RosterMind is an automated scheduling tool designed to help businesses efficiently manage employee schedules. Whether you need to assign employees to client locations or organize shifts within a single site (like a store or warehouse), RosterMind simplifies the scheduling process and optimizes shift assignments based on your unique requirements.
For a full overview of RosterMind’s capabilities, visit our Features page.
How much does RosterMind cost?
RosterMind offers flexible pricing options to accommodate different business sizes and needs, with additional add-ons available for enhanced functionality.
To view our pricing plans and find the best option for your business, please visit our Pricing page.
What are the base features of RosterMind?
The base plan for RosterMind includes essential features such as:
- Employee, Client Management & Availability: Centralized management of employee and client information, skill tracking, and availability management.
- Secure Data Management: Each client has a dedicated, secure database with enhanced encryption and regular backups.
- Scheduling & Financial Insights: Automated scheduling, blacklist/favorites management, and financial insights to optimize operational costs.
- Integrations & Notifications: Seamless integration with third-party tools and real-time notifications.
For a detailed list of all base features, please visit our Features page.
What optional add-ons are available?
RosterMind offers optional add-ons for businesses looking to expand their capabilities, including advanced data reporting, geolocation-based punch-in/out, automated alerts, and intelligent scheduling suggestions.
You can find the complete list and description of each add-on on our Pricing page, where additional functionalities are outlined.
How can I contact customer support?
Our support team is here to help. You can reach us by:
- Filling out the contact form on our Contact page.
- Chat directly with us during business hours on the live chat
Can I try RosterMind before purchasing?
Yes, RosterMind offers a free trial so you can experience the benefits firsthand before committing. To sign up for a free trial, visit our Free Trial page and complete the registration form.
Is my data secure with RosterMind?
Absolutely. RosterMind is built with data security in mind, providing each client with a dedicated Azure database and using enhanced encryption measures. For more information on how we protect your data, please refer to our Security page.
Can RosterMind handle last-minute schedule changes?
Yes. RosterMind is designed to manage real-time updates, making it easy to reassign shifts and notify employees instantly about any changes. This feature helps businesses stay flexible and responsive to operational needs.
Does RosterMind integrate with other tools?
Yes, RosterMind integrates seamlessly with third-party tools like QuickBooks and Sage50, enabling synchronized data for more streamlined financial and operational management.
For a full list of supported integrations, check out the Integrations section on our Features page.
Who is RosterMind best suited for?
RosterMind is suitable for a variety of businesses that require structured scheduling, including:
- Retail and supermarkets
- Staffing agencies
- Healthcare providers
- Field service companies
- Security companies
- Warehouses and distribution centers
Learn more about industry-specific applications of RosterMind on our Industries page.
How does RosterMind improve employee satisfaction?
RosterMind improves employee satisfaction by considering individual preferences, such as availability and preferred shifts, in the scheduling process. This leads to fair shift assignments and reduces conflicts, making it easier for employees to manage their work-life balance.
What support resources are available?
RosterMind provides a range of support resources to help you get the most out of the platform, including:
Live Support: Contact our support team for assistance; details are on our Contact page.
Help Center: Access our comprehensive database of articles and guides via the Help page.
Video Tutorials: Watch step-by-step videos available in our online Help Center.
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