Privacy Policy

Last updated: May 28, 2026

RosterMind is operated by Custom County inc. / comté personnalisé Inc.

This Privacy Policy explains how RosterMind collects, uses, protects, and shares personal information when visitors use our website or when customers use the RosterMind scheduling platform.

Information we collect

The information we collect depends on how you interact with RosterMind.

  • Website and contact information: name, email address, phone number, company name, form submissions, demo requests, newsletter preferences, and messages you send to us.
  • Account information: user profile details, login information, organization details, role information, billing or subscription information, and support requests.
  • Scheduling and operational data: employee, worker, caregiver, client, site, visit, shift, availability, preference, skill, location, assignment, replacement, and scheduling information entered into the platform by customers or their authorized users.
  • Usage and technical information: IP address, browser, device, pages visited, platform activity, logs, diagnostic data, cookies, analytics events, and security-related information.

How we use information

  • To operate, maintain, secure, and improve the RosterMind website and scheduling platform.
  • To create and manage accounts, provide support, respond to questions, and communicate service updates.
  • To help customers manage schedules, availability, replacements, staff-to-client or staff-to-site matching, and operational coordination.
  • To analyze product performance, troubleshoot issues, prevent abuse, improve security, and understand how visitors and users interact with RosterMind.
  • To send product, marketing, or administrative communications where permitted by law and user preferences.

How information is shared

RosterMind does not sell personal information. We may share information only where necessary for the purposes described in this policy.

  • With service providers that help us host, secure, operate, analyze, support, or improve RosterMind.
  • With customer-authorized users inside the relevant organization, according to permissions and product functionality.
  • When required by law, legal process, security needs, or to protect the rights, property, or safety of RosterMind, customers, users, or others.
  • In connection with a business transaction such as financing, merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

Cookies and analytics

RosterMind may use cookies and similar technologies to operate the site, remember preferences, measure performance, understand traffic, improve marketing, and support security. Visitors can manage browser cookie settings, and additional cookie details are available in our Cookie Policy (CA).

Data hosting, security, and retention

  • We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
  • RosterMind may use trusted cloud, infrastructure, analytics, communication, support, and payment providers to deliver the service.
  • We retain personal information for as long as needed to provide the service, meet legal or operational requirements, resolve disputes, enforce agreements, and maintain security.

Your choices and rights

Depending on your location and relationship with RosterMind, you may have rights to access, correct, delete, export, restrict, or object to certain uses of personal information. Customer end users should usually contact their organization first because the organization controls the scheduling data it enters into RosterMind.

International transfers

RosterMind may process information in Canada and in other countries where our service providers operate. When information is transferred across borders, we use appropriate safeguards required by applicable law.

Children’s privacy

RosterMind is intended for business and organizational use. We do not knowingly collect personal information from children under 16 through the website or platform.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised update date.

Contact

Questions about this Privacy Policy or RosterMind’s data practices can be sent to:

This page is provided for transparency and should be reviewed periodically to ensure it reflects RosterMind’s current legal, operational, and privacy practices.

Rostermind assistant